Return Policy & Warranty

We would like you to be 100% satisfied with all the products that you purchase from us.

The return or exchange of a product will be accepted if there is any defect (damage, etc. which existed from the beginning or which occurred during shipment) is discovered as long as the product is returned to us (at our cost) within 10 days of the date of its arrival at the shipping address provided. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier. Please contact us through email before you ship back the products.

In cases where the product is returned due to any reason attributable to the customer, return of the product will be accepted only if it is in its original condition, unopened, unused, and is returned (at the customer’s expense) within 10 days of the date of its arrival at the shipping address provided.

When a product is returned, the amount which the customer paid to us will be refunded (Shipping fees will be deducted in cases where the product is returned for any reason attributable to the customer)

All returned items should be in original condition (i.e. Items must be in unused condition, must not have been in contact with water and should include their original packaging).

Please notify us immediately by e-mail at hello@hasuseizo.com if you would like to return any items. Once we receive your email we will provide return details including return address.

Warranty

We warrant that all of our products shall be free from defects in material and workmanship. If you find any of our products to be defective, we will offer you the choice of either receiving a replacement product or receiving a full refund. This warranty does not cover products that we deem to have been either misused or abused.

Please contact us through email before you ship back the products at hello@hasuseizo.com for instructions on how to return your products before returning them. We may request you to send some clear photographs to confirm the exact situation.